Frequently Asked Questions
You have questions for us but don't know where to find your answers? You are at the right place!
HOW LONG IS YOUR PROCESSING TIME?
Since our products are handmade, our processing time is between 1.5 to 2 weeks (without shipping time).
HOW DO I KNOW MY DOG'S SIZE?
Sizes vary depending on the product. For more details, we recommend you measure the size of your pup and refer to our Sizing Chart page. We have laid out all the information and details on how to choose the right size.
WHAT IS OEKO-TEX STANDARD 100 CERTIFIED FABRIC?
Oeko-Tex fabrics are tested and approved to be free from more than 100 harmful substances to human health. Considered as one of the world's best-known certification for textiles tested for harmful substances, fabrics are tested for pupstomer confidence and high product safety.
WHAT IS ORGANIC FABRIC?
Organic fabrics uses cotton grown from environment free from toxic chemicals such as pesticides, chemical fertilizers or herbicides were used in the process of growing organic cotton.
HOW DO I TAKE CARE AND CLEAN MY PRODUCTS?
We only recommend to hand wash with cold water, dry clean or spot clean. Please always supervise your pup when they are wearing our products. We are not responsible of any damages, chocking hazard and accidents.
WHERE DO YOU SHIP AND WHAT ARE THE SHIPPING FEES?
We are shipping worldwide and the shipping fees are calculated at the check-out because it varies according to the city you live in. For more information about our shipping fees, you can go on our Shipping page.
CAN I RETURN OR EXCHANGE?
Unfortunately, because every product is handmade we do not accept returns or exchange. However, please reach out to us if you have concerns and we can discuss further! You can directly contact us here.